Effective date: 6/26/2023
Last updated: 8/26/2023
Thank you for choosing HDRigParts! We aim to provide you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand our procedures and options.
- Order Processing Time
We strive to process and ship all orders as quickly as possible. Most orders are processed within 1-2 business days after receipt. Please note that processing times may vary during peak seasons or promotional periods.
- Shipping Methods and Delivery
We offer various shipping methods to cater to your needs:
- Standard Shipping: Our standard shipping option delivers orders within 3-7 business days, depending on your location.
- Express Shipping: We also provide an express shipping option for faster delivery, typically within 1-3 business days.
Please note that delivery times may be subject to unforeseen delays due to factors beyond our control, such as weather conditions or carrier disruptions. We appreciate your understanding in such situations.
- Free Shipping Eligibility
For our customers in the U.S.A., we offer free shipping on orders over $1500. This free shipping offer is applicable only to orders within the United States and does not include any potential additional fees or surcharges.
- Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The exact shipping cost will be displayed at checkout before you finalize your purchase.
Please note that any applicable customs duties, taxes, or import fees imposed by your country’s customs authorities are the responsibility of the customer and must be paid upon delivery, if applicable.
- Order Tracking
Once your order is shipped, we will provide you with tracking information via email. You can track the progress of your shipment on the respective carrier’s website using the provided tracking number.
- International Shipping
We currently offer shipping within the United States only. We apologize for any inconvenience caused and are actively working to expand our international shipping options in the future.
- Address Accuracy
Please ensure that your shipping address is accurate and complete. HDRigParts will not be held responsible for any delays or non-delivery arising from incorrect or incomplete address information provided by the customer.
- Returns and Exchanges
For information regarding returns and exchanges, please refer to our separate Returns Policy, which outlines the process, eligibility criteria, and any applicable fees.